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Settle up, calmly.
Just heard from Teman Lunas? There is no need to worry. We will help you understand the situation, then find a way forward together.
Our only official site is temanlunas.com
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No pressure- Plain, simple language
- Official channels only
- Your data is protected
- You decide the next step
- No threats, no shaming
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Being contacted about a bill can be stressful. It does not have to be.
We are not collectors who pressure you. We are a companion who explains, listens, and helps you find your next step.
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What should I do?
To get more information about your obligation, contact our Customer Service. It is easy.
- Choose the channel below that suits you best.
- Tell us your name and the message you received.
- Our team explains your obligation and the options for settling it.
- Phone+62 878-1818-1800
- WhatsApp+62 878-1818-1800
-
Emailteam@
temanlunas.com - FormSend an enquiry online
Numbers, service hours, and response times are illustrative until approved by Operations.
Slowly, one step at a time.
No pressure and no rush. You decide when you are ready to take the next step.
1. Read the message calmly
There is no rush to reply, and never give your PIN, OTP, or password to anyone.
2. Understand the situation
Read why you were contacted and what it means for you.
3. Talk to our team
Ask about the details through our Customer Service, in plain language.
4. Find a way forward
We explain the settlement options available for your situation.
Online account lookup and payment are not available on this site yet.
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Why did we contact you?
Your original lender, such as a bank or a lending app, has officially transferred the debt to us. It is natural to feel surprised or unsure. We are here to explain, not to pressure you.
Our official collection partners.
We never collect through just anyone. Day-to-day collection is carried out by the licensed agencies below, working to Teman Lunas strategy, oversight, and code of conduct.
Collectius
PT DIKA
FLOW
Hitech Smart Solutions
Telekol
This list may change. If you are unsure who contacted you, check with our official channels first.
If you are unsure, reach us here.
Our messages can vary. If you are unsure, do not reply. Contact us directly through the channels below, and remember these three things.
- Websitetemanlunas.com
-
Emailteam@
temanlunas.com - WhatsApp+62 878-1818-1800
- We never ask for a transfer to a personal account.
- We never ask for a PIN, OTP, or password.
- We never threaten or shame you.
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Got a question?
Answers to the things our clients ask most often.
Is Teman Lunas a registered company?
Yes. Our legal name, address, and registration are listed on the About Us page, so you can compare them with the message you received.
Why does Teman Lunas have my data?
When your original lender transferred the debt to us, the data needed to contact you came with it. We protect this data and only use it for that purpose.
Can I pay on this website?
Not yet. This site does not take payments or show account details. For information about what you owe and how to settle it, contact our Customer Service.
What if I cannot pay right now?
Tell us about your situation through our Customer Service. Our team will listen and explain the options available, without pressure.
How do I make a complaint?
Send your complaint through our Customer Service or the form on the Contact & Support page. You will receive a ticket number as proof of your submission.
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